Planetree Conference 1

Things I learned today from my hospital visit…

- learn from the best.  Bayhealth hospitals are award winning hospitals, it’s a Studer hospital as well.  We can learn a lot from them

- heavily promote what Planetree advantage is for the patients in public areas

- Planetree is about distraction for patients, using colours & senses, in addition to good customer service initiatives etc.  Lots of natural light, keep hallway and rooms bright

- hospital created their own distraction booklet

- create space for personal therapy for staff (Planetree is not just for patients)

- getting patient involve in their own care

- every service unit has a patient resource center

- encourage everyone to think about patient centered care and staff wellness, i guess goes hand-in-hand

- patient/family advisory council

- open chart (wow!)

- name their corridors! (i like this)

- rehab floor was awesome, lots and lots of space, has mock apartment to learn how to cope when go home, patient also learn things because at hospital everything is provided for like handrails, specially designed toilets etc

- all care is deliver in the patient room, like physio

- touch therapy, pet therapy very widely practice

- aromatherapy for maternity patients (optional of course)

- labour, delivery, recovery, discharge LDRC (forgot the exact acronym) in one room for maternity patients

 

source: Milford Hospital, Bayhealth System, Delaware