Planetree Conference 5

Keynote address for Day 2 evening session:

Joe Tye, Values Coach, Inc, author of The Florence Prescription.

- If you have a job, you could lose it, but if you have a calling, you can lose it

- address open with a vide of a baseball being hit to the left field, the left fielder decides that the ball is too high to be caught.  The ballgirl, standing right out the boundaries, using her feet, climbing nearly 10 feet and caught the ball.  Have to see the video to believe it.  Then she shrugged and sits down on her chair waiting for the next ball.  Now who has a job, and who loves the game?  Who do you want to take care of you when you are admitted to the hospital?  The ball girl or Jake the outfielder?

- The left brain counts and the right brain matters

Nordstrom – they don’t have rules – one statement “in all situations, use your common sense, there are no more rules”

Left Brain	Right Brain
bean counter	poet
measured	seen
rules	values
plans	inspires
hardwire	softwire
what you do	what you are
boring	chaos
count beans	plant beans

I really like the comparison table, it summarizes what we are doing perfectly

- the invisible architecture we allowed to evolve haphazardly

- The foundation of the hospital is your core values, the spiritual side of our workplace

- What value do you think your senior leadership valued the most? Productivity or Compassion

- Values are not good intention, they are skills –> teach it!

- Corporate culture is the superstructure of the Invisible Architecture of the organization

- Culture eats strategy for lunch! –> any time, every time

- Emotional climate is the interior decor of your Invisible Architecture

- Where’s our blueprint for the Invisible Architecture?

we have masterplan for physical construction, now we are starting a masterplna for services, how about a masterplan for the Invisible Architecture – the culture of the hospital

- Spark plugs/zombies/vampires

Spark plugs make up about 25% of the staff, they are the ones engage

Zombies are on auto-pilot, still doing the work, but it’s a job, 60%

Vampires suck the life out of everyone they touch, the disengaged staff, about 15%

- BMW Club – bitching, morning and whining people

- Negative emotion is physically harmful, if we allow this in our - workplace, for our caregiver taking care of our patients, that’s medical malpractice!

 

8 values

1.  Commitment – a lightning strike and two delayed weddings.  Someone build a barn to hold weddings, a lightning strike it and burn it to the ground.  Because of what he represented, two weddings are postpone, the to-be-wedded couples help re-build the barn so that they can get married.  the barn builder does not have a job, he has a calling!

2. Engagement – how long does it take to finish a road?  Paul Newman’s film, where they decided to own the chain-gang work while in prison. 

Leaders are Storytellers.  Speaker is continuously amaze that so many leaders are not good storytellers, simply because they haven’t bother to learn the skills.  each leaders speech must have SEX (sic) with the audiences. SEX – significant emotional experience

3. Passion – nothing great was ever achieved without enthusiasm (Ralph Waldo Emerson)

Texas Roadhouse – have pep rally and singing the company song “I Love My Job”.  They realized that every store can have great food, but the customers will come back if they have fun, and they will only have fun if the employees have fun

4. Initiative – the antidote to learned happiness – “PROCEED UNTIL APREHENDED” – key phrase by speaker.  You can’t empowered people until they empowered themselves

5.  Stewardship – at home, at work, in the world

6. Belonging – fear excludes and creates enemies.  Courage includes and creates friends

7. Fellowship – put the cheer back into leading.  James O’Toole book “Leadership A to Z”, CEO stands for Chief Encouragement Officer

8. Pride – the classic icebreaker opener, “What do you do?”.  the most horrible answer, almost always given, “I’m JUST…”  why do we say that?

example: Industrial ventilation system company called High Volume Low Speed (HVLS) Fan Company.  sales was normal, and customers being calling it a different name, so they decided to adopt the name, Big Ass Fan Company.  Sales double every year!  They adopted a donkey mascot and started selling hats, t-shirts and pants.  They proceed goes toward – get this – Orphan Donkey shelter.  They have fun!

Case Study:

Tucson Medical Centre – Emergency Department was one of the worse place to work.  Speaker conducted focus group, and CEO authorized the entire report to be given to every single staff of the hospital.  Staff were told, fix the problems, don’t wait. 

- maintenance says they don’t have time to paint for the wards, the nurses went out, bought the paint and started painting, maintenance department suddenly have time to paint for them. 

- no security guard at ED, nurses called the Police Chief to help out with security at ED, suddenly security has the extra personnel to help

- they were taught Proceed Until Apprehended

- CEO directed all senior management staff to round the hospital from 8 to 10am every morning.  No senior mgt staff is allowed to check their  email, or a phone call before then

 

Empowerment is helping others be better than who they are

 

visit www.joetye.com/blog for free download on culture of ownership, invisible architecture, keeping people, values training, presenting yourself with power.

 

visit www.healing-tree.com.  can’t remember for what reason!

 

- end of day 2 keynote address report -