Planetree Conference 2

Day 1 Conference

· I asked hospital executives here regarding Studer Group.  They said it’s good, but it’s very much process based.

· Many recommend Values Coaches, Inc, Joe Tye, who I met last night, works on the soft-wired side, that’s attitude, values and personal ownership of core values.  Very interesting perspective from him.  He’s working on a project in Hanoi (first trip to Asia).  He has a few Asians working as coaches for him.  He explains it as Studer work on the Left Brain, he works on the Right Brain

· 5 certified Planetree architects and planners exhibiting here, their products are awesome.  Dare I say it, even better than TAHPI

· The designation process helps wrap JCI, Malcolm Balridge, HCAHPS, IHI, methodology like Studer, around a patient-centred framework/perspective

· I was thinking, Adventist should be leading the charge here.  We promote wholistic care, but others has done a much better job.  140 US hospitals are into this now.  Loma Linda, Washington Adventist leading the charge, but Florida hospital nowhere in sight (a very curious thing)

· Heavy promotion of aromatherapy, pet therapy, touch therapy, acupuncture – not just for patients, for staff as well (very important aspect)

· Planetree has design consultancy service led by an architect (I met her, and she will give us a proposal on how it usually happens).  She is also LEED certified

· All Planetree hospital aims for Open Chart, patients has a right to see their chart anytime, some even allow patients to write their own notes attached to the chart!  Not necessary part of the official chart, but it gives a way for patient to counter check the care plan, and also gives opportunity to correct errors, or if plan were not followed correctly by nurses

· 24 hours open visitation hours – no kidding

· Nutrition plays a big part – again here Adventist healthcare should be leading the discussion, but we are not

· Lights, colours, use all five senses, artwork, all plays an important role

· I met the interior designer for Marriott hotels, she said she’s not as expensive as we might think.  She just finished Tokyo Disney for 9000 piece of artwork, all without traveling from her Chicago office

· Music therapy is very big deal – I got a free example, very cool for pre-op surgery, dental surgery etc.  their research shows dramatic improvement in patient calmness and outcome

· Met the aesthetic designers for Loma Linda, saw the storyboard for loma linda new centre, it was better than anything I have seen out of TAHPI or Sylvia for that matter.  Met the director, they already doing Sonora, Glendale, Bollingsbrook.  You don’t have to explain Adventist Healthcare to them!  They will interpret our concept of wholistic health for you, imagine that!

· Planetree just established an international network, it’s at the pioneering stage.  Now is the time to get involved.  The big players are Brazil, Netherlands, Japan, Canada.  I meet one of the assessors, they love to go big in South-east asia, will talk to them about a pilot hospital project, we should get there before Singapore or Hong Kong does

· Met Wendy Leebov, computer self-directed learning materials for patient care and patient customer service.  I thought the materials were very good, comprehensive, useful to help our nurses.  Googled wendy leebov to see for yourself

· Meet Sharp Coronado Chief Nursing Officer, one of the first Planetree Designated hospital in the country.  We can visit them anytime.  Good contact, very generous with her time